FAQs

Here are a few frequently asked questions from our members. Don't find what you're looking for? Use the chat option and we will get all your questions answered asap.

Subscription

1. Can I customize my meals?

Our expert chefs offer 20+ dishes from 5 different cuisines, giving you a wide variety to choose from. Also, you can change to a different cuisine anytime on our website.

Further customization (spice level, portion size, etc.) will be made available in the future.

2. Can I change my meal plan schedule?

We offer weekly to monthly frequency options. Also, you can change the frequency anytime after your first order.

3. Can I cancel my meal plan if need be?

Absolutely! You can cancel your meal plan anytime on our website, no questions asked. Also, you can skip a week or pause your meal plan for as long as you wish.

Delivery

1. How long does it take to deliver?

Your meals will be delivered to you within a week of pre-preparation, giving you plenty of time to enjoy them.

2. How will I receive my meals?

Your meals will be delivered directly to your US address by DHL. We use Express Air Shipping, which guarantees delivery within 3-5 days.

3. Can I track my deliveries?

All your shipments can be tracked real-time. We will send the shipment tracking details by email and/or text, once your meals ship out through DHL.

4. Can I customize the delivery day of the week?

Sorry, we cannot guarantee delivery on specific days of the week. Our meal kits are currently set to deliver on Mondays in most cities and on Tuesdays in other cities.

DHL allows you to postpone delivery, you will receive a link to their website where you can specify your preferred delivery date.

Your Meals

1. Who prepares my meals?

Your meals will be prepared-to-order by expert chefs across India. Our partners are experts at dry-and-fly (dehydration process).

2. How does The Cumin Club ensure quality?

Quality is our highest priority!

From detailed on-boarding and regular kitchen visits to taking each and every customer complaint seriously, our dedicated quality control team ensures that your meal meets a high quality standard.

3. Can I know more about how the meals are made?

Please visit our blog about the art and science behind our meals: 

The art and the science behind our 5-minute meals

4. What about nutrition?

The cooking methods used by our partners do not reduce the nutritional content of the food in any significant way. You still get all the amazing benefits of the healthy ingredients used in our meals.

5. How spicy will my meal be?

Not all Indian cuisines are spicy. Also, the spice levels of dishes vary within a cuisine. You can pick a meal plan that works to your spice tolerance.

We will have more spice level customization in the future.

6. What's the shelf-life of the meals?

Shelf-life of the meals range from 5 weeks to 20 weeks, depending on the ingredients and the method of pre-preparation. Since our meals are made without preservatives, we cannot extend the shelf-life by more than 20 weeks.

Read more about our preparation methods here.

7. How much effort is required on my part?

Each meal takes a different process, but our guarantee is that it takes only 5 minutes of your effort. Typical processes -

Empty pack's contents into a bowl, add hot water from a kettle, close the lid and wait for a few minutes.

or

Empty pack's contents on a pan and let it heat up for a few minutes.

or

Empty pack's content into an electric cooker (InstantPot or rice cooker), add water and cook for a few minutes.

or

Empty pack's content into a bowl, sprinkle water and microwave for a few minutes.

 

 

Have more questions? Please reach out to hello@thecuminclub.com