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Frequently Asked Questions
Meals & Nutrition
What kind of meals do you offer?
We offer chef-crafted, regional Indian meals from various regions across India. You can find anything from Dal Makhani from Punjab to Sambar Idly from Chennai and more. All of our meals are vegetarian, with many vegan options too.
Are your meals healthy?
Yes! We use real ingredients that we source from the parts of India where they are grown. We add zero preservatives or flavors of any kind. Because of our unique freeze-drying process, our meals are able to maintain their nutritional value and don’t need preservatives to be shelf-stable. They also allow us to make sure our meals have minimal salt, lending to a low and reasonable sodium content.
What is freeze-drying, and why do you use it?
Freeze-drying (also known as lyophilization) is a modern preservation method where food is frozen and then dried using low pressure, so the ice turns straight into vapor. This process locks in flavor, nutrients, and texture and no preservatives are needed.
It’s actually not that different from the sun-drying our ancestors used to do! Just like they dried vegetables and lentils in the sun to make them last longer, we use freeze-drying to do the same, only faster, cleaner, and more consistent.
That’s how we’re able to deliver meals that taste freshly made, stay shelf-stable for months, and are ready in just 5 minutes with hot water.
How does The Cumin Club ensure quality?
Quality is our #1 priority! We have rigorous standards that our entire team follows starting with our FDA compliant facility and regular kitchen audits to taking every piece of customer feedback seriously. Our Quality Control Team ensures that all of our meals meet a high quality standard.
How spicy are your meals?
To help you choose meals that fit the spice level you are looking for, all of our meals have spice levels indicated in their descriptions and on their respective pouches. You can also filter by spice level when creating your box! And remember, you can always add more heat at home or add yogurt to a hotter meal to cool it down a bit.
Do you include rice or roti?
Many of our meals pair well with rice or roti, and we offer both as optional add-ons after you choose your meals and before you checkout.
What's the shelf-life of the meals?
Our freeze-dried meals are shelf-stable for 6-8 months from the date of manufacturing. We ensure a minimum of 6 weeks of shelf-life at the time of delivery. Each pouch includes a best-before date for easy reference. No fridge or freezer required! If you’ve added rotis to your order, we recommend refrigerating them after you open the pack.
How should I store the meals?
Your pantry is the perfect place for your meals! If you don’t have a pantry, just make sure to keep your meal pouches in a cool, dry place. No refrigeration is needed unless you’ve added rotis.
Where can I find Ingredient and Nutrition information?
When you click on a menu item from our build your box page, You will see a description of the item, full ingredient list, nutritional facts, as well as any recommended pairings for that meal. If you still have questions, just email us at hello@thecuminclub.com - we are happy to help!
Subscription
How do I build a box and start a subscription?
Pick a plan that fits your needs. We offer 5-, 10-, or 20-meal options (the more you order, the more you save)!
Choose how often you want meals: weekly, every other week, or once a month.
Browse our diverse menu and fill your box with the meals you’re most excited to try.
Want to add sides like roti or rice? You’ll get the chance right after you pick your meals.
Finish checking out and we’ll handle the rest!
Can I skip an order?
Absolutely! We offer the flexibility so you can skip upcoming orders or pause your meal plan for as long as you need. If you need to cancel your meal plan you can do so at any point, no questions asked.
How do I pause/cancel my meal plan?
Start by logging in to your account or by clicking on the Account section in the navigation. Once you're logged in, head over to "Orders" to skip/pause an upcoming meal delivery. If you're looking to swap your meals, change your frequency or your address head to the "Subscriptions" section. This is also where you will be able to cancel your plan if needed.
I need to change my meals for future orders. How can I do that?
Log in to your account, head over to the "Subscriptions" section" and click on "Change My Meals" to update your selections. We're always adding in new dishes so log-in any time to find your new favorites!
How do I check my upcoming orders?
Log-in to your account and click on "Orders." You'll see a list of your upcoming orders that are scheduled and the date they will be shipped out corresponding to your subscription plan.
Until when can I skip an upcoming order or make changes to my meal plan, so it is reflected in my next order?
Head to "Orders" and click on "View Details" for an upcoming order. You will be able to make changes to your order 1 business day before your order ships out.
Can I cancel my order?
Yes, we are able to accommodate cancellation requests if your order hasn't shipped yet. If you're unable to "skip" the order in your account, reply to the order confirmation email you received within 12 hours and we'll take it from there.
Can I change my meal plan schedule?
Yes! Our options include weekly, bi-weekly, and monthly plans. You can change your frequency any time by logging in to your account, heading to "Subscriptions" and clicking on "Change Frequency."
Will I get all my meals at once?
Yes! All the meals you selected will be delivered at the same time. For example, if you choose the 10 Meal Plan and select 10 dishes, all 10 will be delivered together in the same box. For more information about our meals and shelf life, please check out the Meals section below.
What does the subscription frequency actually mean?
The subscription frequency indicates how often your snacks will get delivered! For example, if you have a Personal snack box plan and select a Bi-Weekly frequency, you'll get a box delivered to you every 2 weeks with 20 snacks in the box. If you have a Weekly plan, then you'll get the snack box delivered every week. If you need to change the frequency for future orders, you can login to your account and head to "Subscriptions" to make changes.
Can I pause or cancel my subscription?
Absolutely! We offer the flexibility so you can skip upcoming orders or pause your snack plan for as long as you need. If you need to cancel your snack plan you can do so at any point, no questions asked.
Can I change my snack box schedule?
Yes! Our options include weekly, bi-weekly, and monthly plans. You can change your frequency any time by logging in to your account, heading to "Subscriptions" and clicking on "Change Frequency.
How do I pause / cancel my subscription?
Start by logging in to your account or by clicking on the Account section in the navigation. Once you're logged in, head over to "Orders" to skip/pause an upcoming snack delivery. Click on the subscription tab and navigate to Inactivate subscription option to cancel your plan if needed.
Until when can I skip my upcoming order?
Head to "Orders" and click on "View Details" for an upcoming order. You will be able to make changes to your order 1 business day before your order ships out.
Orders & Delivery
Do you offer International shipping?
We currently ship to the US and the UK. All orders include free shipping!
How long will my order take to get delivered?
We ship all of our orders within 1-2 business days. You will get a tracking link as soon as your order is on the way!
Once shipped out, most orders should be delivered within 3-5 business days for the US and 5-7 business days for the UK.
While we can control how quickly your order is shipped out, the delivery time can be out of our hands at times. Please keep in mind that delays can happen due to inclement weather or holidays. We are a small team dedicated to making sure your ordering experience is as positive as possible so please reach out if you have any questions or concerns!
Can I track my shipments?
Of course you can! You’ll receive a tracking number via email once your order ships. You can also log into your account and navigate to Orders → View Details to check the status. Please note that packages can take up to 72 hours to begin tracking in the carrier's system, so please keep this in mind if you are checking your tracking right after the email was sent.
Customer Service
How do I get in contact with the customer service team? How quickly do they respond?
You can email us directly at hello@thecuminclub.com. We aim to respond to all inquiries within 12 hours. More complex issues could take up to 48 hours to resolve. For immediate assistance, you can also reach out to our team via the chat bubble located on the bottom right corner of this website.
Gift Cards
How do I purchase a gift card?
Visit order.thecuminclub.com/usa/gift-card/step-1, select the gift card of your choice and add your name & a custom gift message. Enter recipient information (including their email) and click checkout.
A gift card will then be generated and sent out to the recipient's email along with instructions on redeeming the gift card.
How do I redeem a gift card I received?
Visit www.thecuminclub.com and follow the regular meal plan setup (select your plan/frequency/meals and checkout).
At the checkout page, enter the gift card code in the promo box at the bottom right of the checkout page.
Do I need to add a payment method when redeeming a gift card?
Yes, we require a payment method to validate your order (with a $1.00 temporary hold). This payment method will be used to charge for your future orders.
However, you can pause/cancel your subscription anytime, so your card is never charged. See Subscriptions section above for more details.
What if my gift card value is less than my order value?
The remaining amount will be charged to your preferred payment method.
Do gift card codes expire?
Never! Our gift card codes can be redeemed at any time.
Let’s get you something delicious!
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