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Frequently Asked Questions
Meals & Nutrition
What kind of meals do you offer?
We offer chef-crafted, regional Indian meals from various regions across India. You can find anything from Dal Makhani from Punjab to Sambar Idly from Chennai and more. All of our meals are vegetarian, with many vegan options too.
Are your meals healthy?
Yes! We use real ingredients that we source from the parts of India where they are grown. We add zero preservatives or flavors of any kind. Because of our unique freeze-drying process, our meals are able to maintain their nutritional value and don’t need preservatives to be shelf-stable. They also allow us to make sure our meals have minimal salt, lending to a low and reasonable sodium content.
What is freeze-drying, and why do you use it?
Freeze-drying (also known as lyophilization) is a modern preservation method where food is frozen and then dried using low pressure, so the ice turns straight into vapor. This process locks in flavor, nutrients, and texture and no preservatives are needed.
It’s actually not that different from the sun-drying our ancestors used to do! Just like they dried vegetables and lentils in the sun to make them last longer, we use freeze-drying to do the same, only faster, cleaner, and more consistent.
That’s how we’re able to deliver meals that taste freshly made, stay shelf-stable for months, and are ready in just 5 minutes with hot water.
How does The Cumin Club ensure quality?
Quality is our #1 priority! We have rigorous standards that our entire team follows starting with our FDA compliant facility and regular kitchen audits to taking every piece of customer feedback seriously. Our Quality Control Team ensures that all of our meals meet a high quality standard.
How spicy are your meals?
To help you choose meals that fit the spice level you are looking for, all of our meals have spice levels indicated in their descriptions and on their respective pouches. You can also filter by spice level when creating your box! And remember, you can always add more heat at home or add yogurt to a hotter meal to cool it down a bit.
Do you offer sides?
Yes, we offer sides like Cumin Rice and Coconut Chutney that pair perfectly with our meals. You'll see available sides once you add meals to your cart.
What's the shelf-life of the meals?
Our freeze-dried meals are shelf-stable for 6-8 months from the date of manufacturing. We ensure a minimum of 6 weeks of shelf-life at the time of delivery. Each pouch includes a best-before date for easy reference. No fridge or freezer required!
How should I store the meals?
Your pantry is the perfect place for your meals! If you don’t have a pantry, just make sure to keep your meal pouches in a cool, dry place. No refrigeration is needed unless you’ve added rotis.
Where can I find Ingredient and Nutrition information?
When you click on a menu item from our build your box page, You will see a description of the item, full ingredient list, nutritional facts, as well as any recommended pairings for that meal. If you still have questions, just email us at hello@thecuminclub.com - we are happy to help!
Subscription
How do I build a box and start a subscription?
Choose a monthly subscription plan and build your box by selecting your meals. Once you checkout, your box will ship monthly.
You can manage your subscription, update meals, skip upcoming orders, or cancel anytime through your Account page, as long as changes are made before your order is processed.
Can I skip an upcoming order?
Absolutely! We offer the flexibility so you can skip upcoming orders or pause your meal plan for as long as you need. For subscription orders, customers receive a reminder email two days before processing with the option to edit or cancel. Once a subscription order is processed, it cannot be canceled or refunded.
Can I change the meals in my upcoming order?
Log in to your account, head over to the "Subscriptions" section" and click on "Change My Meals" to update your selections. We're always adding in new dishes so log-in any time to find your new favorites!
Until when can I skip an upcoming order or make changes to my meal plan, so it is reflected in my next order?
You can skip an upcoming order or make changes to your meal plan up until the end of the day after you receive your reminder email, which is sent two days before your order ships.
After this cutoff, your order is processed and prepared for shipment. Changes or cancellations made after this point may not be reflected in your order.
Can I cancel my order?
Yes. You can cancel your subscription or make changes to an upcoming subscription order as long as it is done before the order is processed.
We send a reminder email two days before your next order is scheduled to ship. This email is your opportunity to edit your meals, skip an order, or cancel your subscription.
Once a subscription order has been processed and charged, it cannot be canceled or refunded.
Orders & Delivery
Do you offer International shipping?
We currently ship to the US and the UK. All orders include free shipping!
How long will my order take to get delivered?
We ship all of our orders within 1-2 business days. You will get a tracking link as soon as your order is on the way!
Once shipped out, most orders should be delivered within 3-5 business days for the US and 5-7 business days for the UK.
While we can control how quickly your order is shipped out, the delivery time can be out of our hands at times. Please keep in mind that delays can happen due to inclement weather or holidays. We are a small team dedicated to making sure your ordering experience is as positive as possible so please reach out if you have any questions or concerns!
Can I track my shipments?
Of course you can! You’ll receive a tracking number via email once your order ships. You can also log into your account and navigate to Orders → View Details to check the status. Please note that packages can take up to 72 hours to begin tracking in the carrier's system, so please keep this in mind if you are checking your tracking right after the email was sent.
Customer Service
How do I get in contact with the customer service team? How quickly do they respond?
You can email us directly at hello@thecuminclub.com. We aim to respond to all inquiries within 12 hours. More complex issues could take up to 48 hours to resolve. You can also report the issue or send an email to our team via the chat bubble located on the bottom right corner of this website.
Gift Cards
How do I purchase a gift card?
Visit order.thecuminclub.com/usa/gift-card/step-1, select the gift card of your choice and add your name & a custom gift message. Enter recipient information (including their email) and click checkout.
A gift card will then be generated and sent out to the recipient's email along with instructions on redeeming the gift card.
How do I redeem a gift card I received?
Visit www.thecuminclub.com and follow the regular meal plan setup (select your plan/frequency/meals and checkout).
At the checkout page, enter the gift card code in the promo box at the bottom right of the checkout page.
Do I need to add a payment method when redeeming a gift card?
Yes, we require a payment method to validate your order (with a $1.00 temporary hold). This payment method will be used to charge for your future orders.
However, you can pause/cancel your subscription anytime, so your card is never charged. See Subscriptions section above for more details.
What if my gift card value is less than my order value?
The remaining amount will be charged to your preferred payment method.
Do gift card codes expire?
Never! Our gift card codes can be redeemed at any time.
Let’s get you something delicious!
Build Your Box
